shipping POLICY
At Plum Plum, each piece is made with care and shipped flat in protective packaging to ensure it arrives exactly as intended. Our shipping options are simple, transparent, and designed to support a refined delivery experience.
1. Where We Ship
- Australia
- New Zealand
- Asia: Singapore, Hong Kong, Japan
- If your country is not listed, please contact us at customerservice@plumplum.life and we will do our best to help.
2. Order Processing time
- Orders are processed within 1–3 business days (excluding weekends and public holidays).
- During busy periods, processing times may be slightly longer.
- Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
3. Shipping Rates & Estimated Delivery Times
Australia
Standard Shipping: $14.95 AUD (3–7 business days)
Complimentary standard shipping on orders over $180 AUD
New Zealand
Standard International Shipping: $24.95 AUD (6–10 business days)
Complimentary shipping on orders over $220 AUD
Asia (Singapore, Hong Kong, Japan)
Standard International Shipping: $34.95 AUD (7–14 business days)
Complimentary shipping on orders over $260 AUD
4. Tracking
All orders are shipped with tracking.
Please ensure your shipping address is complete and accurate at checkout.
Please allow up to 24 hours after dispatch for tracking updates to appear, depending on the carrier.
5. Duties, Taxes & Customs (International Orders)
International orders may be subject to customs duties or taxes imposed by the destination country.
These charges are not included at checkout and remain the responsibility of the recipient.
We recommend checking with your local customs office for guidance before placing an order.
6. Delivery Address & Returned Parcels
Please ensure your shipping address is complete and accurate at checkout.
If a parcel is returned to us due to:
An incomplete/incorrect address, or
Failure to collect the parcel from the carrier
We can reship the order once it is returned to us. Additional shipping costs may apply.
7. Delays, Lost or Damaged Parcels
While we do our best to ensure timely delivery, delays may occur due to carrier or customs processing.
If your parcel appears delayed, lost, or arrives damaged, please contact us at:
We will assist you in lodging an enquiry with the carrier and will advise next steps.
8. A Considered Approach
Plum Plum ships thoughtfully — flat, protected, and tracked — prioritising care and quality packaging to support a refined delivery experience.