Plum Plum Return & refunds Policy

At Plum Plum, every bag is carefully handmade in Sydney using 100% natural fabrics and materials. We hope you love your purchase. However, if you are not completely satisfied, we are here to help.

1. Eligibility for Returns

  • Returns are accepted within 30 days of receiving your order.
  • To be eligible for a return, your item must:
  • Items must be unused, unworn, and in their original condition.
  • Returned with all original packaging, including tags, dust bags, and accessories (if provided).
  • We cannot accept returns that show signs of wear, damage, or alteration.
  • Items that do not meet these conditions cannot be accepted

2. How to Request a Return

  • To initiate a return, please email us at:
  • customerservice@plumplum.life
  • Include:
  • Your full name
  • Order number
  • Reason for return
  • Photos (if reporting a fault)
  • Once approved, we will provide return instructions and the correct return address.
  • Returns must not be sent without prior approval.

3. Refunds

  • Once your return is received and inspected, we will notify you by email.
  • If approved:
  • Your refund will be processed to your original payment method.
  • Please allow 5‒10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Original shipping costs are non-refundable unless the item is faulty or incorrect

4. Exchanges

  • We do not currently offer direct exchanges.
  • If you would like a different item, please:
  • 1. Return the original item for a refund
  • 2. Place a new order separately

5. Return Shipping costs

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
  • We recommend using a trackable shipping method, as Plum Plum is not responsible for items lost in transit.
  • Faulty or Incorrect Items:
  • If you receive a faulty or incorrect item, please contact us at customerservice@plumplum.life within 7 days of delivery.
  • We will arrange for a replacement or provide a full refund, including shipping costs.
  • Non-Returnable Items:
  • Gift cards and custom-made items are non-refundable.
  • Australian Returns:
  • Approved returns within Australia may be sent to our Parcel Locker or PO Box address.
  • Return instructions and the address will be provided once your return has been approved.

6. International Returns

  • International customers must contact us first to receive the correct return address and instructions.
  • Items must be returned via your local postal service (not couriers, unless arranged with us).
  • On customs forms, the item must be clearly marked as: “Returned Goods ‒ No Commercial Value”. This ensures no import duties or taxes are applied when the parcel re-enters Australia.
  • Customers are responsible for international return postage costs unless the item is faulty or incorrect.

PLEASE NOTE: ALL PRICES ON OUR SITE ARE DISPLAYED IN AUSTRALIAN DOLLARS (AUD), AND WILL BE CHARGED IN AUSTRALIAN DOLLARS. PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.

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