PRIVACY POLICY
At Plum Plum, we value privacy, trust, and transparency. We collect only the information necessary to operate our business thoughtfully and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and applicable international regulations, including the EU General Data Protection Regulation (GDPR).
By using our website, you agree to the practices described in this policy.
1. Personal information we collect
We may collect personal information including:
Full name
Email address
Telephone number
Billing and shipping address
Payment details (processed securely via third-party providers)
IP address
Device and browser information
Order history
Website interaction data
We collect this information when you:
place an order
create an account
subscribe to our newsletter
contact us or interact with our website
2. How we use personal information
- process and fulfil orders
- communicate with you about purchases, deliveries, or enquiries
- provide customer support
- send marketing communications where consent has been given
- improve our website, services, and product offerings
- comply with legal and regulatory obligations
3. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and improve performance.
These may include:
Analytics tools (such as Google Analytics)
Advertising and remarketing tools (including Pinterest Tag and Meta Pixel)
Social media integrations
These tools may collect information such as IP address, browsing behaviour, and interactions with our website.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website functionality.
4. Disclosure of personal information
We may share personal information with trusted third-party service providers including:
Payment processors
Shipping and logistics providers
Website hosting providers
Email marketing platforms
Advertising and analytics partners
These providers are authorised to use your information only to perform services on our behalf.
We do not sell personal information.
5. International data transfers
Your personal information may be stored or processed outside Australia, including by service providers located overseas. We take reasonable steps to ensure your data is handled securely and in line with this Privacy Policy.
5. International data transfers
You may request access to, correction of, or deletion of your personal information at any time. You may also withdraw consent to marketing communications by unsubscribing or contacting us directly.
6. Data Retention
We retain personal information only for as long as necessary to:\
Fulfil orders
Comply with legal and tax obligations
Resolve disputes
Enforce agreements
7. Your rights
You may request:
Access to your personal information
Correction of inaccurate information
Deletion of your data (subject to legal requirements)
Withdrawal of consent for marketing communications
To exercise these rights, contact us at:
If you believe your privacy rights have been breached, you may contact us directly. If unresolved, Australian residents may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
8. Data Security
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet is completely secure.
9. Contact Us
If you have questions regarding this Privacy Policy, please contact:
Plum Plum
Email: customerservice@plumplum.life
Location: Sydney, Australia